Financial hardship means situations where you may have difficulty in meeting your financial obligations. Agile Underwriting Services Pty Ltd (AGILE) has policies and training for employees to help them identify if you are experiencing financial hardship, AGILE may be able to provide support to you.

This support could include fast-tracking of claims if you have an urgent financial need, payment options for your claims excess, or putting action to recover an amount from you on hold if we identify you are experiencing financial hardship.

You can contact our Hardship Officer by writing or calling:

  • The Hardship officer
  • By Telephone: 1300 705 031
  • By Email:
  • In Writing: Agile Underwriting Services Pty Ltd
    Level 5, 63 York Street
    Sydney   NSW  2000

Financial counselling

In difficult situations you may require extra assistance to get through these times. For free, confidential, independent financial advice visit Financial Counselling Australia or call the National Debt Helpline on 1800 007 007.

Financial Hardship Application

Financial Hardship” means you are having difficulty meeting your financial obligations.

If you owe money to Agile Underwriting Services Pty Ltd (AGILE) or the assessment of your claim has been delayed due to the gathering of information to make a decision and you experience Financial Hardship, you can apply to AGILE to see if you qualify for assistance.

Please Note: Financial Hardship assistance cannot be provided for unpaid general insurance premiums. More information about the Financial Hardship provisions in the Code of Practice can be found at:

Free, confidential, independent financial advice is also available to you through the national financial counselling hotline 1800 007 007.