Financial Hardship Application

If you have any questions about the process, or if you require assistance to complete this application, please contact our team on 1300 705 031 (Office hours Monday to Friday, 9am to 5pm AEST except public holidays).

Financial Hardship” means you are having difficulty meeting your financial obligations.

If you owe money to Agile Underwriting Services Pty Ltd (AGILE) or the assessment of your claim has been delayed due to the gathering of information to make a decision and you experience Financial Hardship, you can apply to AGILE to see if you qualify for assistance.

Please Note: Financial Hardship assistance cannot be provided for unpaid general insurance premiums. More information about the Financial Hardship provisions in the Code of Practice can be found at:

Free, confidential, independent financial advice is also available to you through the national financial counselling hotline 1800 007 007.